VideoFX
VideoFX Privacy Policy
Last Updated: October 6, 2026
VideoFX ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal information when you use VideoFX at https://videofx.io (the "Service"), and the rights available to you.
Please read this Policy carefully before using the Service. By using the Service, you agree to this Policy. We may update this Policy periodically and will notify you of material changes by email or by a notice on the Service.
The data controller for this Service is:
| Purpose | Legal Basis |
|---|---|
| Providing the Service: accounts, video generation, storing and delivering your content | Contract performance |
| Billing, credits, and payment processing | Contract performance |
| Customer support, refunds, and responding to reports | Contract / Legitimate interests |
| Service notifications (billing, security, policy changes) | Legitimate interests |
| Content moderation, security, and fraud prevention | Legitimate interests / Legal obligation |
| Product analytics and improvement | Legitimate interests |
| Legal compliance | Legal obligation |
We do not use your prompts, uploads, or generated videos to train AI models. We may aggregate or anonymize usage data for statistics; such data cannot be linked to any individual.
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Keeping you signed in, security, and core functionality | No |
| Functional | Remembering your language and interface preferences | Yes |
| Analytics | Anonymous usage statistics to improve the Service | Yes |
We do not use marketing or advertising cookies.
Analytics tools in use:
You can block or delete cookies through your browser settings. Blocking strictly necessary cookies will prevent you from signing in.
We do not sell your personal information, including as defined under applicable laws such as the CCPA. We share your information only in the following circumstances:
In the event of a security incident affecting your rights, we will notify you and the relevant authorities within 72 hours of discovery where required by law. Please keep your Google account secure and do not share access to it.
| Data Type | Retention Period | Upon Expiry |
|---|---|---|
| Account information | While your account is active | Deleted within 30 days after you request account deletion |
| Prompts, uploads, and generated videos | While your account is active, unless you request deletion | Deleted within 30 days after you request deletion |
| Usage, log, and moderation records | While your account is active | Deleted or anonymized within 30 days after account deletion |
| Transaction records | 7 years, for tax and accounting obligations | Deleted |
| Support and refund correspondence | Up to 2 years after the request is resolved | Deleted |
Records needed to enforce our policies against an account terminated for a serious violation (such as child safety violations) may be kept longer where the law allows or requires.
To exercise any right below, email [email protected] from your registered email address. We respond within 30 calendar days.
| Right | Description |
|---|---|
| Right to be informed | Know what data we collect and how we use it |
| Right of access | Obtain a copy of your personal information |
| Right to rectification | Correct inaccurate or incomplete data |
| Right to erasure | Request deletion of your account and data, subject to legal retention requirements |
| Right to restrict processing | Temporarily suspend processing in certain cases |
| Right to data portability | Receive your data in a machine-readable format |
| Right to object | Object to processing based on legitimate interests |
| Right to withdraw consent | Withdraw consent for consent-based processing |
If you are a California resident, you also have the right to know, delete, and not be discriminated against for exercising your rights under the CCPA. You may also lodge a complaint with your local data protection authority.
We do not send marketing emails. If we introduce them in the future, we will only send them with your consent, and every message will include an unsubscribe link. Essential service messages — such as payment receipts and security alerts — are not marketing and will still be sent.
Our servers and service providers are located mainly in the United States, and providers such as Cloudflare operate globally. Your information may therefore be processed outside your country of residence. Where required, we safeguard international transfers through:
The Service is intended for users aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us at [email protected] and we will promptly delete it.
The Service includes links to, and integrations with, third-party services such as Google sign-in and our payment processors' checkout pages. This Policy applies only to data we collect directly. We are not responsible for third-party privacy practices and encourage you to review their policies.
For material changes, we will provide at least 15 days' advance notice by email or a notice on the Service, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance.
Liang Yaoqiang · VideoFX · https://videofx.io